Shipping is added at checkout and is charged at a rate that is as near to actual Royal Mail costs as possible and is based on the final value of your total purchases, as follows:
- Up to and including £10 : £1.50
- From £10.01 up to and including £17 : £2.50
- From £17.01 up to and including £50 : £4.50
- Above £50 : £7.00
Damaged, faulty or wrongly delivered goods
We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the Goods to us, if it:
- Has been damaged on delivery
- Is in a faulty condition
- Has been delivered to you in error
provided that you return the Goods to us and we are reasonably satisfied that the Goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.
Alternatively, at your option, instead of a refund (and subject to returning the Goods as required under this clause) we will replace the Goods with the same or a similar product (subject to stock availability).
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the Goods to us.
In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 14 working days after receipt or the fault developing by email to firstname.lastname@example.org
Your Right to Cancel
You have the right to cancel within 14 days of receipt of the goods without giving any reason.